EMOTIONAL INTELLIGENCE

 

Scope

EI is the ability to recognize your emotions, understand what they're telling you, and realize how your emotions affect people around you. It also involves your perception of others: when you understand how they feel. This in turn allows you to manage relationships more effectively. This module will take the participants through the various stages of EI and equip them with skills & tools to develop a higher EI.

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Tools Used

• EI Questionnaire – for self profiling

• Individual and group experiences

• Case studies & role plays

• EI Model & theory

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OUTCOMES

At the end of the program, the participants will:

• Build a basic understanding about EI – various elements

• Learn to identify & self-regulate emotions

• Understand empathy as a key factor to manage perceptions

• Learn to use EI for enhanced work relationships

• Starting to build an ‘Emotional Bank Balance’ with others – social skills