EFFECTIVE COMMUNICATION

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Scope

As a behaviour effective communication is when one can exhibit being a good & empathetic listener, send positive non-verbal signals, create a win-win situation through dialogue to ensure that the intent & impact remain close to each other. Communication is also a skill that involves the art of presenting, facilitating meetings, story-telling, creating an impact – through verbal & non verbal messaging and being assertive, phone & e-mail etiquettes.

 

Tools Used

• 7 Cs Communication Model

• Presentations and story telling

• Activities and videos

• NLP techniques

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Outcomes:

At the end of the program, the participants will:

• Understand the behaviors one must exhibit as an active listener & speaker

• Non-verbal skills & their use

• Facilitating meetings & group discussions

• Making high impact presentations

• Client communication & related norms