CONFLICT MANAGEMENT

 

Scope

Conflict Management is the practice of being able to handle conflicts sensibly, fairly & efficiently. Since conflicts in business are a natural part of workplace, it is important that there are people who understand conflicts and know how to resolve them. Conflict if not managed and handled in the right sense can lead to resentment & mistrust in a team. This program is aimed at equipping the participants with the right skills for pre-empting and managing these conflicts.

 

Tools Used:

• Thomas Kilman Instrument

• Situations & case studies

• Video clippings

• NLP Techniques

 

Outcomes:

The participants will build a higher understanding around:

• The causes of various workplace conflicts

• Their own style/preferred behavior pattern (Thomas Kilman Instrument)

• The process of conflict resolution

• The art of having difficult conversations

• Knowing when the conversation has turned crucial

• Creating win-win situations in conflicts

• Use of NLP techniques when in conflict